My name's Caroline Robinson, and my specialised area of interest is management development and competencies. I help organisations to develop a set of competencies and I work with individual managers to help them identify their particular strengths and development needs against those competencies. I then help them to design a self-development plan and support them through the completion of that plan.

Over the last few years, I've found this the most effective way of helping organisations develop, because it's a very tailored approach to each individual rather than a blanket approach.