BUSINESS PLANNING AND BUSINESS STRATEGY

Background

Despite the number of books written on strategic planning very few companies understand what to do or how to do it particularly in a world of e-commerce, e-banking and rapidly changing priorities. This is particularly true in utility companies which have gone through more changes than most.

Method

Our approach was to focus on the things that that particular company valued. A group of senior managers then worked with us to establish the real business drivers and how they could use these to make culture changes within the business.

Outcomes

- An understanding of what the new strategy really meant for everyone
- An EFQM quality model that highlighted the things that enable change and the results of changing them
- A balanced scorecard measure which communicated progress and how well the strategy was being carried out through the business