INTERNAL COMMUNICATION

Background

A financial services company was experiencing problems in their internal communication. This was confirmed in a detailed survey which showed that communication was top of the agenda. Also it was clear that different functions were acting independently with poor communication between functional chimneys.

Method

We undertook a roadshow to publish the results and to tell people not only what was going wrong, but what would be done about it.

We included an internal exhibition so that people understood what everybody else in the organisation contributed to the end result .

The theme was "the Power of One" which showed the effect that each individual makes on the customer and business success.

Outcomes

- Dramatic improvements in everyone's perception of internal communication
- Less functional problems
- Much higher commitment by individuals