LOYALTY AND SATISFACTION FROM EMPLOYEES OR STAFF

Background

At a time of flatter and fuzzy structures, many people felt undervalued in one of today's global organisations that had recently gone through a major merger. It was to address this lack of recognition and lack of communication in complex functional relationships that we introduced some new ways of surveying people's attitudes and how to address the issues that are uppermost in their minds.

Method

A less structured problem required a less structured approach to solve it and we involved representatives from the whole workforce in designing and implementing a comprehensive survey.

Outcomes

On publishing these results a working group was sponsored by the Chief Executive to recommend a way forward with a mandate to explore the key issues uncovered by the survey.